Terms and Conditions

„JETSET“ Ltd. is a tour operator with its registered office and management address: 3 Elin Pelin Street, Lozenets 1164, Sofia, with EIK 204329116, managed by Aglaia Dimitrova, email: bulgaria@jetset.bg, holding Tourist Activity Registration Certificate № RK-01-7894 dated 05.07.2018, issued by the Ministry of Tourism.

„JETSET“ Ltd. offers and provides airline tickets for airlines which are subject to the general terms and conditions of carriage contained in the provisions of IATA (scheduled airlines), based on its partnership relations with an accredited IATA agent. „“UNITED TRAVEL AGENCY" Ltd (IATA Number 09-2 1010 6). The indicated IATA agency is an authorised subscriber of AMADEUS with the right to access its global reservation system. As a sub-agent of „“UNITED TRAVEL AGENCY„ Ltd, “JETSET„ Ltd is an intermediary between the consumer and the airline ticket issuer “UNITED TRAVEL AGENCY" Ltd.

„JETSET“ Ltd. offers and provides airline tickets for airlines that are not subject to the general terms and conditions of carriage contained in the provisions of IATA (low-cost airlines), based on its partner relationships with these airlines, listed below in these general terms and conditions.

JETSET LTD also provides hotel reservations and insurance, car hire, transfer services, and organises various types of tourist services, chartering of Bulgarian and foreign airlines.

„ДЖЕТСЕТ“ LTD owns and administers an internet-based online system and website for the booking and issuance of flight tickets, hotel accommodation, car hire, transfers, and package holidays. jetset.bg and its derivatives from the same brand.

Please read and familiarise yourself thoroughly with the current General Terms and Conditions before using or booking any service through this website. www.jetset.bg . By using any service through this web page, you are considered to have accepted and be bound by these Terms and Conditions.

User as per these General Terms and Conditions, any natural or legal person who uses the Booking System, the Hotel Reservation and Insurance Search and Purchase Systems and/or this web page.

On this website you can search, book and buy:

– aeroplane tickets for domestic and international flights with scheduled or low-cost airlines.

– hotel accommodation in the Republic of Bulgaria and abroad.

– travel and stay insurance in the country and abroad.

и yes serving applications for organising organised package tours and individual tours with an all-inclusive price (package tours) for travel and stays in the UK and abroad.

Low-cost Airlines No frills or Low Cost Carriers (LCC). – These airlines are distinguished from regular ones by lower flight prices and specific conditions regarding baggage allowance, payment methods and deadlines, precisely defined departure and arrival points, options for changing names, flights, etc. details on an already issued flight ticket. The possible low-cost airlines in our booking system are:

Aer Arann, Aer Lingus, Air Iceland, Air Europa, Air Rarotonga, Air Southwest, AirAsia, AirTran Airways, Atlas Blue, Aurigny, Baboo Airways, Blu Express, Blue 1, BlueAir Business Aviation, Blue Islands, BMIbaby, CanJet, Centralwings, Cimber Air, Corendon, Darwin Airline, easyJet, EuroManx, Evolavia, Excelairways, First Choice, Flybe, flyglobespan, flythomascook.com, Freedom Air, Germanwings, Ghana International Airlines, Golden Air, Gotlandsflyg, Great Lakes Aviation, Gulfstream International Airlines, Hapag Lloyd Express, Helvetic, Highland Airways, Iceland Express, Intersky, Jet2, Jet4you, JetBlue Airways, JetairFly / TUI Airlines Belgium, Kullaflyg, Kulula, Luxair, Lydd Air, Malmo Aviation, Monarch Airlines, My Way Airlines, MyTravel, Nature Air, Nordic Regional, Norwegian, Ryanair, Scandjet, Sky Europe, Skytrans Airlines, Smart Wings, Southwest, SpiceJet, Spirit Airlines, Sterling, Stockholmsplanet, Sun Country Airlines, SunExpress, TAM, ThomasCookAirlines.com, Thomsonfly, Transavia, USA 3000 Airlines, Viking Airlines, Vildanden, Vintage Props & Jets, Virgin Blue, Volareweb, Vueling, WestJet Airlines, Welcome Air, Winair, Wizz Air, Zambian.

It is necessary yes Sea knows, What: Low-cost airlines are not subject to the general terms and conditions of carriage contained in the IATA regulations.

GENERAL Terms and Conditions
1. Use of the Booking System, Hotel Reservation and Insurance Search and Purchase Systems and the website constitutes acceptance of JETSET's Terms and Conditions. The Terms and Conditions apply from the moment you open this website and apply to all services offered by JETSET, including when you purchase a relevant service by telephone and via email. By accessing and using the website in any way, you express your consent to accept the Terms and Conditions and contractual relations arise between you and JETSET. Therefore, we recommend that you read them carefully and, if you do not agree with them, please cease using the website and the services offered by the Booking System and the Hotel Reservation and Insurance Search and Purchase Systems immediately. For any questions regarding the Terms and Conditions, please contact us at the following email address: bulgaria@jetset.bg
2. For the avoidance of any misunderstandings, please note that these General Terms and Conditions govern the relationships regarding the booking and purchase of airline tickets through the website www.jetset.bg, as well as the booking of hotel rooms, car rentals, the purchase of insurance, and other tourist services offered by JETSET LTD. The terms of carriage, including but not limited to fees for reservation changes, baggage allowance, ticket cancellations, etc., as well as the terms of use of the respective Tourist Service, are governed by the specific terms of the tariff of the respective carrier or provider of the Tourist Service. Therefore, their acceptance by the User is a mandatory condition for the purchase of an airline ticket, hotel reservation, insurance, or other Tourist Service. Therefore, before making a reservation, please carefully read the relevant tariff and/or general terms and conditions and confirm that you understand and accept them. If you have difficulty understanding the tariff conditions provided directly by the airline and/or the general terms and conditions of the provider of the Tourist Service, please do not hesitate to seek the support of JETSET LTD's travel consultants. If you do not accept the conditions of the relevant tariff and/or general terms and conditions of the service provider, please immediately stop your initiated reservation and check the conditions of other tariffs and/or general terms and conditions of the provider offered in the search results within the Booking System and/or the Systems for searching and purchasing hotel reservations and insurance, airline tickets, or seek assistance from JETSET consultants via email. bulgaria@jetset.bg.
3. The current General Terms and Conditions may include provisions regarding payment methods, penalties, liabilities, cancellation or changes to bookings or refunds (if applicable), and other restrictions. This web page may also contain links to the web pages of other tour operators, to which these General Terms and Conditions do not apply, and in the event you use them, you must familiarise yourself with and accept the General Terms and Conditions applicable to the respective operator.
4. This web page, the Internet reservation system, and the Hotel Booking and Insurance Search and Purchase Systems are for personal and non-commercial use. Without the express written consent of JETSET, no one may use the Reservation System and the Hotel Booking and Insurance Search and Purchase Systems for commercial purposes. All content and information on this web page (including prices and availability of tourist services), as well as the means for providing them, are owned by JETSET or its suppliers (airlines, hotels, tour operators, etc.).

DUTIES on CONSUMER И JETSET
1. The reservation system, systems for searching, booking and purchasing hotel reservations and insurance, may only be used by persons who have reached the age of 18 and have not been placed under full or limited incapacitation. The user confirms that they are of legal capacity and, in accordance with the current Bulgarian legislation, there are no impediments to undertaking and fulfilling contractual obligations.
2. The user bears full financial responsibility for their use of the Internet reservation system, the hotel reservation and insurance search and purchase systems, and for any costs incurred from making reservations and purchasing services offered on the website.
3. The User undertakes to use the Internet reservation system and the systems for searching and purchasing hotel reservations and insurance in a manner consistent with the General Terms and Conditions, the general terms and conditions of the Tourist Service provider and the current legislation in the Republic of Bulgaria, and to avoid any illegal actions. If as a result of the use of the Reservation System, the Systems for searching and purchasing hotel reservations and insurance, or the use of the services, damage is caused to JETSET, its employees, suppliers and/or partners, the User shall be liable for its rectification.
4. The user is not permitted to make a reservation or reservations under a false or someone else's name and to make payments for flight tickets, insurance, hotel reservations, or other services with a false or someone else's credit card without the consent of the credit card owner, nor to present false or misleading payment orders for bank transfers. Hotel reservations or car rental reservations cannot be paid for with someone else's credit card, regardless of the card owner's consent. In the event of such actions or suspicions of engaging in activities prohibited by applicable legislation, JETSET will immediately notify the competent authorities and take appropriate legal action.
5. The user bears full responsibility for the data provided in the Internet booking system and the Systems for searching and purchasing hotel bookings and insurance, including, but not limited to, the start and end dates of the journey, the start and end dates of the insurance, hotel check-in and check-out dates, hotel selection, type of insurance, destinations, carrier, price, passenger and payer details, their agreement to the tariff conditions, and their agreement to the provider's general terms and conditions.
6. In the event of a telephone reservation, JETSET will send an email to the address provided by the User with details of the reservation made. The content of the email must be confirmed by the User within 2 hours of its receipt. In the event that the User does not confirm the content within 2 hours of its receipt and/or payment is made, the reservation is considered confirmed by the User with the details specified in the email. In the event that the User does not provide an email address or a valid email address, but makes payment for a reservation made by telephone, it is considered that they agree with the reservation details agreed upon during the telephone conversation.
7. The user should be informed about the visa requirements for the respective country for which they are purchasing an airline ticket, insurance, and/or hotel reservation, and should obtain all necessary visas and documents for their trip. JETSET is not liable in the event that the user is denied travel and/or the use of other Tourist services due to the lack of a valid passport, identity card, visa, or any other documents required by Bulgarian legislation or the legislation of the respective country.
8. Please note that different terms and conditions apply to each individual fare concerning road tolls. Flights subject to special fares or best prices may not be on a direct route. Carriers may charge for additional services such as checked baggage, preferred seating, in-flight entertainment, food, and drinks. These additional costs are not included in the price of the flight ticket and must be paid directly to the carrier. The user must check with JETSET no later than 72 hours before the booked flight to see if the carrier has changed the originally announced flight time or any other part of the route.
9. JETSET recommends that the User familiarise themselves with the political situation in the country they wish to visit and informs them that it bears no responsibility in the event of unrest, strikes, military actions, or similar circumstances in the respective country, which may result in harm to the User.
10. JETSET offers hotels according to general categorisation. The User must be aware that these categories do not necessarily correspond to official local standards, which may differ for hotels and accommodation of the same class in different countries or even within the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another country. JETSET recommends that the User familiarise themselves with information about the hotel they have booked, such as check-in and check-out times, address, required documents for check-in, and anything else they require for the use of the service.
11. The user has the right to make one (1) copy of the confirmation of the purchased service. The user does not have the right to modify, distribute, transmit, display, perform, reproduce, publish, license, or create derivative products from, transmit, sell, or resell any information, software, products, or services obtained from this web page. In the event of infringements being identified, JETSET will take measures provided for by current legislation to protect its rights and interests.
12. In the event that you require assistance regarding a purchased insurance policy, please contact the insurer directly at the telephone numbers provided on the policy.
13. JETSET warns that when using the Internet booking system and/or the Hotel booking and insurance search and purchase systems, the risk of an incomplete/unaccepted booking is entirely borne by the User. A booking is considered complete when all steps specified in Sections III, IV, and V for the respective service of these General Terms and Conditions have been fulfilled and the system has generated a booking code upon payment by credit card. When paying by bank transfer, the booking is successful after all steps specified in Sections III and V for the respective service have been fulfilled and the system has generated a booking code. After completing the booking, you will receive an email with a booking code and instructions. In case you do not receive such an email, please contact us.
14. JETSET does not guarantee that the use of the internet booking system and the systems for searching and purchasing hotel bookings and insurance will proceed without disruptions, interruptions, or inability to connect due to problems with the user's internet browser, power supply, or internet connection.
15. JETSET does not guarantee that after receiving the result of your search, offers different from those previously found in the system will not appear on the JETSET booking system and/or the hotel booking and insurance search and purchase systems. This is possible due to changes in the prices of the searched flights or services for the period between the two searches with the booking system or the hotel booking and insurance search and purchase systems. The last search made is considered valid.
16. JETSET warns that if the User does not immediately confirm their chosen plane ticket, hotel reservation, and/or insurance in the manner described in Section III, IV, and/or V for the respective service, JETSET shall not be bound by any intermediary contract for the purchase of plane tickets, hotel reservations, and/or insurance, nor does JETSET guarantee that subsequent searches will allow the User to book a plane ticket, hotel reservation, and/or insurance/hotel at the same price.
17. JETSET takes care, as a good merchant and administrator of the site and online reservation system, to ensure that up-to-date and accurate information is published. If you find that inaccurate information has been published, please contact us immediately.

Bookings И PURCHASING on Aeroplane TICKETS
1. The user can make a reservation and purchase an airline ticket using JETSET's internet reservation system on the website. www.jetset.bg as follows
  - Step 1: Enter the search criteria (From and To destinations, flight type, travel start and end dates, number and type of passengers) into the Search Form and press the „Search“ button“
  - Step 2: Within 60 seconds, the reservation system generates search results. At the top of the results page, summary information about airlines and flights is provided. Below this, all flights matching the search criteria are listed in ascending order. For each flight offered on the search results page, the exact details of the route, airline, flight number, departure and arrival times, a link to the site's terms and conditions, and links to the terms and conditions for each fare are provided. Regarding the price of the offered flights, please note that on the reservation system's results page, there is a special text informing users that the presented price is the final price of the air ticket, including all airport taxes, but not including the JETSET service fee, which is added at the next stage of the reservation process. It is also possible, depending on the airline, that at the next stage of the reservation process, a baggage fee, a payment processing fee (for low-cost airlines), or a fee for an additional service chosen by the User may be added.
  - Step 3: After the User selects the most suitable flight for them and familiarises themselves with the carrier's fare conditions, they should press the „Select“ button.
  - Step 4: The user should enter the passenger's name in Latin characters as it appears on a valid identity document they will travel with, and select a payment method – Credit Card or Bank Transfer.
  - Step 5:
    1. When choosing to pay by credit card: The User must enter the card number, card code (CVV), 3D password, card expiry date, cardholder's names and address, a valid email address to which they will receive their booking confirmation, and a contact telephone number. The User presses the «Buy» button. If the credit card is valid and legitimate and has sufficient funds to cover the required amount, the online booking system will confirm the booking by generating a booking code and information stating that the issued flight ticket is expected within 24 hours. In all other cases, the User will be informed of the reason why the booking cannot be successfully completed.
    2. When selecting Bank Transfer as the payment method: The user must enter the name and address of the payer (who will make the transfer), an email address where they will receive their booking confirmation, and a contact telephone number. After clicking the „Buy“ button, the online booking system will complete the reservation and generate a booking code for the customer, as well as information on what needs to be done to issue the ticket(s). The reservation is successfully completed, and the ticket(s) will only be issued after the due amount has been paid within the specified period. The user undertakes to send confirmation of the bank transfer. Payment is considered complete once a copy of the deposit slip or transfer order has been sent to JETSET's email address or fax number. In case of failure to send confirmation of the payment made within the shortest possible time, the User risks the price of the selected flight expiring and the airline cancelling the reservation before the ticket is issued, with all damages arising from this being at the User's expense.
2. Once the User has successfully completed the indicated steps, they will receive a reservation code, and within a few minutes, an electronic message to the email address they provided in the online reservation system. The electronic message received by email will provide information on what the User needs to do to obtain an issued ticket for their reservation.
3. The user receives one of the following emails:
  - „Booking confirmation“. – The user receives this message upon successful credit card payment when they have booked a flight ticket.
  - „Booking Confirmation/Payment Pending“ – The user receives this message when paying by bank transfer. The message specifies JETSET's bank accounts and states that the price of the air ticket is not guaranteed until the ticket(s) are issued, which is done immediately after receiving confirmation of a bank transfer for the full amount, by fax or e-mail.
  - „Reservation request“ - this message is sent when the airline serving the selected flight requires additional time to confirm the reservation. In this case, JETSET will contact the User within 48 (forty-eight) hours and notify them of the status of their reservation.
4. The user can also make a booking by calling the phone numbers listed on this webpage. After contacting a JETSET travel consultant and making your request, you will first receive information about the flight or other travel service you are looking for, and then you will receive an email with information about the offer made over the phone. After confirmation, the User will receive an email with detailed instructions on how and by when to pay for the booking made.
5. Changes to an already issued flight ticket, including its cancellation, can only be made if such a possibility is provided for in the tariff conditions of the respective carrier operating the flight or the service provider, and in compliance with the rules specified therein. Please note that in the event that such changes are possible, they are associated with the payment of penalties and additional fees provided for in the tariff conditions.

PURCHASE OF HOTEL RESERVATIONS
1. The user can make a hotel booking using the hotel booking search and reservation system on the JETSET.com website as follows:
  - Step 1: Click on the „Hotels” field on the JETSET homepage.
  - Step 2: Enter your search criteria (Destination, hotel check-in and check-out dates, number of rooms, number of adults and children) in the Search Form and press the „Search hotels“ button.
  - Step 3: Within 60 seconds, the Hotel Search and Booking System generates search results, showing the total number of hotels found at the top of the page, followed by a list of hotels with brief information about their location, available room types for the specified dates, and price. The hotels are sorted by the system's criteria, but you can choose another sorting criterion such as Location, Price, Star Rating, or Hotels if you wish. If you want more information about a specific hotel, you can click the "info" button to read a description of the hotel, rooms, payment methods, how to get to the hotel, and other useful information to help you make your choice.
  - Step 4: After selecting the most suitable hotel for you, click the 'Book' button next to the room type you have chosen. Summary information will appear for the selected hotel, the duration of your stay, the room type, and the final price. If you agree with the information displayed, click the 'Book now' button.
  - Step 5: The user should enter their name in Latin script as it appears on the ID document they will use for identification at the hotel, their email address, their contact telephone number, the details of the credit card they will use to pay for the booking, familiarise themselves with the service provider's general terms and conditions, and tick the box to confirm they have read and agree to them. After this, they should click the „Confirm Payment” button. If the credit card is valid, legitimate, and has sufficient funds to cover the amount due, the system will confirm the booking by generating a reservation code.
2. Once the User has successfully completed the indicated steps, they will receive a reservation code, and within a few minutes, an email to the address they provided in the hotel booking and purchase system.
3. You can also make a hotel reservation by calling the numbers listed on this web page. After contacting a JETSET travel consultant and making your enquiry, you will first receive information about a specific hotel and price, and then you will receive an e-mail with information about the offer made by phone. After your confirmation and payment with a personal credit card, the reservation will be completed and you will be provided with a reservation code.
4. The conditions for accommodation, use of hotel services, and check-out are determined by the hotel. Changes to these, including the cancellation of an already issued hotel reservation, can only be made if this possibility is provided for in the general terms and conditions of the service provider. Please note that in the event that such changes are possible, they may be associated with payment of additional charges.

Bookings and insurance purchases
1. The user can purchase insurance policies using the insurance search and purchase system on the website www.jetset.bg in the following way:
  - Step 1: Click on the „Insurances” field on the JETSET homepage.
  - Step 2: The insurance policies offered are travel insurance and ticket cancellation insurance. Please note that ticket cancellation insurance can only be purchased and paid for by a Customer who has purchased an airline ticket from JETSET within 48 hours of the ticket's issuance. After selecting the type of insurance, please enter the search criteria (policy duration, number of insured persons, country of departure, destination, currency, insurance price) in the Search Form. After entering the data, the amount of the insurance policy will be calculated. If you agree with the price and the general terms and conditions of the insurance policy, please press the „Search” button.
  - Step 3: Within 60 seconds, the insurance purchase system will generate a form in which the User must enter, in Latin characters, their names as written on the identity document they will travel with, nationality, date of birth, and select a payment method. Then, press the „Payment” button.
  - Step 4: Fill in the details of the insured person, such as name, address, and contact information. Please note that all fields are mandatory. If you have chosen to pay by credit card, please provide the credit card details. Confirm that you agree to the insurance terms and conditions and click the „Buy Insurance” button.
  - Step 5: Payment can be made by credit card or bank transfer.

1. - 1. When choosing to pay by credit card: If the credit card is valid, current, and has sufficient funds to cover the amount due, the system will confirm the insurance by generating a reservation code.
    2. When choosing Bank Transfer payment: the User undertakes to send confirmation of the bank transfer made. Payment is considered complete once a copy of the receipt or transfer order has been sent to JETSET's email address or fax number.
2. The user receives one of the following emails:
  - „Insurance confirmation“. - The user receives this message when paying by credit card when they have made the booking.
  - „Booking confirmation for insurance/Payment pending“ - The user receives this message when paying by bank transfer. The message provides the bank account details of JETSET LTD and states that the insurance price is not guaranteed until the insurance policy is issued, which is done immediately after receiving confirmation of a successfully made bank transfer for the full amount, via fax or e-mail.
3. After the User successfully completes the indicated steps, they receive a reservation code and, within a few minutes, an electronic message at the email address they provided in the reservation system. When paying the insurance by bank transfer, the electronic message states that the insurance status is awaiting payment and will be concluded after payment of the due price.
4. The user can also take out insurance by calling the phone numbers listed on the current webpage. After contacting a JETSET travel consultant and making their enquiry, they will first receive information about the specific insurance and then will receive an email with information about the offer made over the phone, provided they supplied a valid email address. After confirmation from them and payment by credit card or bank transfer, the insurance will be concluded and an insurance policy will be sent to them.
5. Changes, including the cancellation of an already issued insurance policy, can only be made if this is provided for in the general terms and conditions of the service provider. Please note that in the event that such changes are possible, they may be associated with the payment of additional fees.

Prices and Payment Methods
1. The prices shown in the JETSET reservation system are in Euros and are payable in Leva at the rate of 1.956 Leva for 1 Euro.
2. Payment of the price for the relevant service shall also be deemed to be confirmation of all details entered or provided by the User, including but not limited to names, destination, travel period, etc., as well as these General Terms and Conditions, the tariff conditions and/or the General Terms and Conditions of the provider of the relevant Tourist Service.
3. In the event that the User chooses a credit card payment method, it is possible that the confirmed amount for the requested service may be debited in a currency different from the one indicated as the final price. In this case, there may be a difference between the amount announced by JETSET in euros or leva and the amount that is actually authorised and subsequently debited from the card provided for payment. These differences are due to the cross-exchange rates for different currencies between the issuing bank of the credit card and the bank with which the airline or service provider operates, as well as the terms and conditions of the specific card institution (VISA, MasterCard, Borica).
4. Cash payments are accepted at JETSET offices.
5. If you make a booking in person at a JETSET office, the ticket issuance fees payable by you will be 50% higher than those specified in point 8 of this section. A. Payment for flight tickets
6. Payments are made by credit card (VISA, MASTERCARD) or debit VISA Electron/BORICA, or via bank transfer to one of the bank accounts listed below:

Bill в Left

Raiffeisen Bank

IBAN: BG03RZBB91551009768563

In the bank transfer reference, the User undertakes to enter the reservation code obtained from the online reservation system.

1. In the event that the User chooses a payment method via bank transfer, they will receive an email notification informing them that payment must be made as soon as possible in order to reserve the price and seat for the relevant flight. Most airlines allow the reservation to remain unchanged within 24 hours of booking completion; however, there are fares that require the ticket to be issued and paid for on the same day. Therefore, should the User be unable to make the bank transfer on the day the booking is made, they must confirm the price and status of their reservation with a JETSET travel consultant before transferring the amount at the earliest opportunity. If the fare has a longer period for ticket issuance, and provided that the User transfers the entire amount due to JETSET's account and sends a copy of the payment order via email, JETSET will issue the flight ticket in accordance with the updated details of the booked flight confirmed by the client. In the event that the User does not make the payment or send confirmation of payment within the aforementioned period, and as a result the reservation is cancelled or the price is changed by the airline, JETSET bears no responsibility for this.
2. The final price of the purchased airline ticket is formed as follows:
  - For plane tickets

1. - 1. Regular airlines – price of flight ticket + airport taxes + administrative fee for issuing the flight ticket. Depending on the destination, the service fee is as follows: Domestic flights – 5 Euros (9.78 BGN)/ticket; Flights within Europe – 15 Euros (29.34 BGN)/ticket; Intercontinental flights – 15 Euros (29.34 BGN)/ticket
    2. Low-cost airlines – price of flight ticket + airport taxes + baggage fee (if applicable) + airline payment processing fee + administrative fee. With these airlines, the Consumer can request an additional service – priority boarding or extra baggage, for which additional fees are charged. The administrative fee for low-cost airline tickets is fixed and is 5 Euros (9.78 BGN)/ticket.
2. JETSET's fee for ticket cancellation is 15 Euros (BGN 29.34) per ticket. The fee for changing a ticket once it has been issued is 15 Euros (BGN 29.34) per ticket.
3. If, between booking the flight ticket and receiving confirmation of the bank transfer (copy of the payment order) from JETSET, the price of the booked flight ticket has increased, JETSET will immediately notify the User. In the event that the User agrees with the updated price or other details that have changed due to the delayed payment, they shall pay the price difference by bank transfer and send a copy of the payment order to JETSET by fax or e-mail. Upon receipt of the copy of the payment order, JETSET will proceed to issue the booked flight ticket.

Hotel booking payments

1. Payments for hotel reservations are made only by the service user's credit card (VISA, MASTER). The final price of the service is the price indicated by the respective hotel. The user does not owe JETSET any commission for the hotel accommodation service. Q. Payment of insurance
2. Payments for insurance are made by credit card (VISA, MASTER) or debit VISA Electron/BORICA, or by bank transfer to one of the bank accounts listed below:

Bill в Left

Raiffeisen Bank

IBAN: BG03RZBB91551009768563

In the bank transfer reference field, the User undertakes to enter the reservation code received from the system.

The customer does not owe JETSET a commission for the insurance policy issuance service.

REIMBURSEMENT FOR UNUSED SERVICES
1. In the event that the purchased service has not been used and/or cannot be used and/or the User does not wish to use it, and the terms and conditions of the relevant airline or service provider allow for it, the price of all or part of the service may be refunded. Each airline and/or provider determines the specific conditions under which this is possible, as well as the documents that must be presented for the relevant refund request to be honoured. JETSET is not responsible for the decision of the airline and/or service provider regarding the refund of all or part of the price and is not liable for any damages that have arisen or may arise for the User. In the event that a refund of all or part of the price paid is possible, it will only be refunded via bank transfer within 30 working days after the relevant amount has been refunded to JETSET by the airline and/or service provider, and after the User has provided valid and complete bank account details in writing.
2. If payment was made by bank card, refunds (full or partial) will be processed by initiating a reverse transaction on the card used for payment, within 14 days.
3. The administrative fee and supplier commissions are non-refundable, except in cases where the cancellation of the relevant flight ticket or other service is solely due to JETSET's culpable breach of its obligations under these General Terms and Conditions and/or applicable legislation.

Data Protection
1. The User agrees to provide personal data to JETSET in connection with the performance of services commissioned by the User. The User gives consent for this data to be stored and processed in the JETSET reservation system database.
2. The user agrees to JETSET providing their personal data to the supplier from whom the relevant service has been purchased (airline, hotel, car rental company, insurer).
3. The user agrees to JETSET providing the name and email address provided during the reservation to third parties with whom JETSET has entered into data protection agreements. This data may only be used by third parties for the purpose of sending commercial information to the specified email addresses. The user may opt out of receiving commercial information at any time by sending an email with the text „Unsubscribe“ to: unsubscribe@jetset.bg.
4. When using the internet reservation system, the hotel booking and insurance search and purchase systems, the User must enter the personal data necessary for the successful completion of a reservation and the issuance of an airline ticket, hotel reservation, insurance, or other tourist service. The information entered includes first and last name, gender, credit card details, email address, date of birth, and contact telephone number. By using the internet reservation system, website, hotel booking and insurance search and purchase systems, the User consents to the processing and transfer of their personal data, as well as the data of the person(s) with whom they will travel, for the purpose of booking and purchasing airline tickets or the relevant tourist service. The User agrees that JETSET may collect information regarding (1) the domain name of the home server, email addresses, the type of computer, and the type of web browser of site visitors, (2) the email addresses of visitors who communicate with JETSET or the site via email, (3) information provided knowingly by the user in online forums, registration forms, and surveys, including name, address, email, and other information needed for the user's profile), and (4) aggregate and user-specific information relating to the number of site visits.
5. The personal data provided is fully protected and is used for the purpose of marketing analysis, better understanding of User needs, and consequently for improving the quality of the service offered. Without Users' personal data, the internet reservation system will not be able to be used to make reservations.
6. JETSET acts as a personal data administrator within the meaning of the PDPA and will process the User's personal data to fulfil its obligations in connection with the reservation made by the User.
7. The data will be processed and stored on paper and electronic media. JETSET, as the personal data administrator, undertakes to provide the necessary technical and organisational measures to protect the data from infringements, loss or changes. JETSET uses technologies that protect all information passing through the web page, such as Secure Sockets Layer (SSL) technology. In order to use the web page, Users must maintain an SSL-capable browser, such as MS Internet Explorer 6.0 (or a newer version) or Netscape Navigator 7.0 (or a newer version).
8. JETSET is obliged not to disclose the User's personal data to third parties. Provision and access to this data may only occur in cases where JETSET is legally obliged to provide the data to the relevant public authorities and organisations or is duly requested to do so by such authorities in the appropriate manner; when the employee has given their explicit consent for the disclosure of the data; in the cases referred to in point 3 of this section of JETSET's General Terms and Conditions or in other cases provided for by the Personal Data Protection Act; regarding information that does not individually identify a specific person; upon the advice of JETSET's legal consultants; in the event of the transformation of JETSET.
9. JETSET shall not be held responsible if the User has publicly disclosed their personal data to third parties.
10. Users have the right to access and correct their personal data processed by JETSET, including requesting its deletion and updating, prohibiting its disclosure to third parties, etc., under the conditions and in accordance with Chapter V of the Personal Data Protection Act.
11. For security reasons and to improve service, telephone calls received by JETSET Customer Service Centre staff are recorded. If you do not agree, please terminate the call.
12. JETSET will promptly inform Users of the booking system about all new products, services, discounts and price lists, promotions, and advertising campaigns offered on the website. This information will be considered commercial information ordered by the User. The User may unsubscribe from receiving commercial information at any time by sending an email with the text „Unsubscribe“ to the address: unsubscribe@jetset.bg.
13. JETSET may place cookies on users„ hard drives. Internet cookies save information about individual Users, such as the User's name, password, and account name. Through them, JETSET can recognise the User and use information from their profile. Users can reject cookies at any time if applicable.
14. The user agrees to JETSET storing limited information about searches made by them and to use this information also for resolving technical issues and for statistical purposes.

CLAIMS
1. Complaints regarding reservations and purchased tickets and tourist services can only be submitted in writing within 10 days from the date of purchase of the plane ticket or other service. Complaints are submitted by the User who made the reservation and/or the user of JETSET’s services or by their representative with a notarised power of attorney as follows:

Address: JETSET Ltd, Sofia, Elin Pelin St No. 3, e-mail: bulgaria@jetset.bg

1. JETSET will review the User's requests and issue a statement within 10 working days of receiving the complaint in writing.

COMPENSATION
1. The user agrees to indemnify JETSET, its employees, directors, agents, and partners against all damages arising from the breach of these General Terms and Conditions.
2. In the event that JETSET establishes an incorrect relationship with the User, it has the right to request confirmation from the bank of the payment made and, if the User has sent a payment order with false, untrue or forged content and the entire amount due has not been transferred to JETSET's account, the User owes JETSET a penalty in the amount of three times the amount due. , as well as JETSET will immediately notify the competent authorities of the committed infringements. In this case, JETSET may cancel the reservation/issued ticket.
3. JETSET is not responsible for damages resulting from force majeure and/or circumstances beyond JETSET's control, such as flight cancellations, strikes by carrier and/or airport staff, bankruptcy or insolvency of the airline or other travel service provider from which JETSET procures the relevant service or product.
4. JETSET is merely an intermediary between the User and the airline, hotel, insurer, or supplier with whom it arranges the provision of the service ordered by the User. JETSET's liability can only be engaged for damages arising from JETSET's actions from the moment the booking is completed until the delivery of the ticket, hotel voucher, insurance policy, or other service, and cannot exceed the amount paid by the User to JETSET. JETSET assumes no responsibility for direct or indirect damages that arise before, during, and after the trip or use of the respective service, including, but not limited to, bodily injury, death, loss of luggage, delays, insolvency of the service provider, etc.
5. Any claims for damages arising from, but not limited to, the purchase, use, and/or non-use of the relevant tourist service should be directed directly to the airline, insurer, and/or provider of the relevant Tourist Service, respectively.

INTELLECTUAL PROPERTY RIGHTS
1. The intellectual property rights over the internet reservation system, software products, documents and other materials contained on this web page belong to JETSET LTD. The user does not have the right, independently or through a third party, to modify, alter, improve, copy, reproduce, adapt, hide, decompile, translate, reassign, or license the internet reservation system or any part of the website's content. www.jetset.com, www.jetset.bg, www.jetset.hr.
2. The user does not acquire any intellectual property rights, and their obligations remain even after they cease using this web page and/or the JETSET internet reservation system and/or the Hotel Reservation and Insurance Search and Purchase Systems.

FINAL PROVISIONS
1. All matters not governed by these General Terms and Conditions shall be regulated by the substantive law of the Republic of Bulgaria. Disputes shall be handled by the courts competent under the current legislation.
2. In the event that any provision of these Terms and Conditions is declared invalid by a court or other competent authority, the remaining provisions shall remain in effect.
3. JETSET reserves the right at any time and at its sole discretion to amend the General Terms and Conditions, with amendments taking effect from the moment of their publication and being binding for the future. For reservations made prior to the publication of the General Terms and Conditions, the General Terms and Conditions that were in force at the time of making the reservation shall apply. Therefore, we advise you to keep a copy of the General Terms and Conditions that you accept. The publication of the General Terms and Conditions on the website, indicating that the General Terms and Conditions have been amended, shall be considered notification of their amendment. If you continue to use the website www.jetset.bg, JETSET assumes that you have familiarised yourself with the amendments and accepted them.